An act to provide for protection of interests of consumers and for that purpose to make provision for the establishment of consumer consults and other authorities for the settlement of consumer disputes and for matters connected therewith.

The change in consumer behaviour due to growth rate in the literacy has increased the litigations under consumer protection act. The future of consumer act looks very bright as it protects the rights of the consumer and now the consumer has also became aware about it. The increase in purchase power amongst the people have made them more cautious about the quality of the products.

There are various forums for consumer disputes based in Jurisdiction, which are :

• District Consumer Forum
• State Consumer Disputes Redressal Commission.
• National Consumer Disputes Redressal Commission.